| Legal Name | HPL LLC |
| Address | 2595-1 Hokujo Hakuba Mura Kitazumi Gun, Nagano Ken 399-9301 Japan |
| Phone number | Tel: 0261-85-8112 Mobile: 090-1147-9079, 090-1147-8741 |
| Email address | bookings@hakubapowderlodging.com |
| URL | https://www.hakubapowderlodging.com |
| Head of Operations | Hiroko Kowal |
| Operating hours | 9 am to 5pm daily except holidays |
| Exchanges & Returns Policy | Due to the nature of our products and services, we cannot accept returns after your stay. |
| Delivery Times | Booking confirmation/emails sent after payment; accommodation provided on reserved dates. |
| Accepted Payment Methods | Major credit cards, bank transfers, secure online platform (Stripe). |
| Payment Period | Full payment due prior to arrival, as detailed on confirmation/invoice. |
| Price | Shown on each booking page and invoice, includes taxes and service fees. |
| Cancellations & Refunds | Cancellation terms, including notice period requirements and refund eligibility, are provided at the time of booking. For cancellations after the penalty-free period or in case of no-show, deposits and payments may be subject to partial or full retention, depending on the booking conditions stated at the time of reservation. |
| Additional Fees | Security deposit may apply; cleaning fee is shown at time of booking; all fees detailed in invoice. |
| After-Sales Service | Contact support via provided methods for questions or complaints. |
| Usage Limitations | Maximum occupancy per room; smoking policy. |